The job is finished. Make sure the invoice does not get lost between the field and the customer's approval process.
Contractor receivables often stall for reasons an aging report cannot explain: missing purchase orders, incomplete closeout documents, disputed scope, change-order questions, approval delays, retainage, or a customer promise that came and went.
Get Paid Utah keeps the account history, payment blocker, next action, and expected cash visible without replacing QuickBooks or the accounting system you already use.
Past due does not always mean the customer simply refuses to pay.
The quickest path to payment depends on what is actually blocking it. Treating every account like generic collections wastes time and can damage a relationship without solving the underlying issue.
Missing job documentation
Completion records, site signoff, service tickets, lien waivers, insurance documents, or portal uploads may still be required.
Purchase order or billing mismatch
The invoice may not match the customer's PO, contract reference, location, legal entity, or billing instructions.
Scope and change-order disputes
The customer may be questioning authorization, completion, pricing, extra work, or who approved the change.
Approval and payment behavior
The invoice may be approved but waiting on a payment run, customer cash, internal leadership, or another broken commitment.
Move every overdue commercial account toward resolution.
- Reconcile what is truly open.Confirm invoices, credits, payments, retainage, disputed amounts, and the correct customer entity before following up.
- Name the exact blocker.Use a specific reason that tells the team what must change, not a vague label such as “waiting on customer.”
- Collect the evidence.Keep service documents, approval history, customer contacts, invoice corrections, and dispute details connected to the account.
- Get a specific commitment.Record the amount, payment date, method, conditions, and who gave the commitment.
- Escalate when behavior changes.A missed promise, repeated nonresponse, or failed payment plan should change the priority and next action.
A missing purchase order needs a different next step from a missed payment promise. See the sequence in this overdue invoice example. It uses fictional information to show the process, not a client result or a promise of payment.
A cash and action view, not another accounting report.
Who needs attention today
Overdue actions, broken promises, stale accounts, unresolved disputes, and missing internal documents.
What your company still owes
Corrections, evidence, approvals, or decisions that must be completed before the customer can reasonably pay.
What the customer promised
Expected amount and timing with the supporting conversation and prior promise behavior visible.
What cash is supported
A 7- and 30-day expected-cash view based on current commitments rather than contractual due dates alone.
Built for commercial receivables, not consumer debt collection
The process starts with active B2B account management and preserving the working customer relationship. If an account ultimately needs outside collection or legal escalation, the organized history supports a cleaner handoff.
Go deeper on the part of the process creating the problem.
See how your actual accounts would move through the process.
A focused walkthrough can cover your invoice volume, customer types, current accounting system, most common blockers, and who is responsible for follow-up today.