Terms of service

These terms are an agreement between the business purchasing or using the services (“Client,” “you,” or “your”) and RobbSConsulting LLC, doing business as Get Paid Utah (“Get Paid Utah,” “we,” “us,” or “our”). By purchasing, activating, or using a service, you confirm that you are authorized to accept these terms for the Client.

1. Business service

Get Paid Utah provides operational accounts receivable support for business use and business-to-business commercial receivables. The service excludes obligations incurred primarily for personal, family, or household purposes and excludes medical, residential, and government debts. Get Paid Utah does not purchase debts, take ownership of receivables, provide legal, tax, or accounting advice, or independently begin litigation or formal collection proceedings. Any outside collection or legal escalation requires a separate, authorized handoff.

2. Founding Client Pilot scope

The Founding Client Pilot is a one-time $199 engagement lasting 30 days and covering up to 10 overdue business-to-business invoices agreed in writing before customer outreach begins. Robb may handle agreed customer calls and emails, identify and track payment blockers, document customer promises and billing issues, coordinate next actions with the Client, and provide a simple progress update. The pilot does not include an unlimited number of invoices, legal work, formal third-party collections, settlement authority, accounting cleanup beyond what is reasonably necessary to understand the agreed invoices, or work outside the written scope.

Before customer contact begins, the Client and Get Paid Utah confirm the included invoices, approved identity and communication channels, relevant account history, and decisions that remain with the Client. The Client keeps control of accounting accuracy, credits, write-offs, settlements, payment terms, customer policies, legal escalation, and the receipt of customer funds.

3. Payment and no automatic renewal

The pilot fee is $199 one time. There is no percentage-of-recovery fee, separate setup fee, automatic monthly subscription, or automatic renewal for the Founding Client Pilot. Submitting the public pilot request may automatically generate and email a one-time $199 Stripe invoice to the business email provided. Submitting the form itself does not charge a payment method. Payment occurs only when the Client chooses to pay the invoice. Payment does not by itself authorize customer contact; Get Paid Utah begins the agreed pilot work only after the opening scope, included invoices, communication channels and decision boundaries are confirmed. After 30 days, the pilot ends. Any additional or continuing work requires a new written agreement and price accepted by the Client before additional work begins.

If you choose to pay the Stripe invoice, you authorize Stripe, our payment processor, to charge the payment method you provide for the one-time $199 amount shown on the hosted invoice payment page. Get Paid Utah will not convert the pilot into a recurring charge without a new, explicit authorization.

4. Cancellation

You may contact Get Paid Utah before work begins if you decide not to proceed. Once substantive pilot work has begun, the pilot is treated as an active fixed-scope service rather than a recurring subscription. There is no future renewal to cancel.

5. Refunds and failed payments

The $199 pilot fee is non-refundable after substantive work begins, except for a confirmed billing error or when a refund is required by law. If a payment fails, Get Paid Utah or Stripe may notify you and request another payment method before work begins.

Any prior trial, subscription, or paid plan purchased under an earlier published offer remains governed by the terms and checkout disclosures that applied to that purchase unless Get Paid Utah and the Client agree in writing to replace it with the current pilot or another agreement.

6. Client responsibilities and authorization

You are responsible for providing accurate, current, and lawfully obtained information; maintaining accurate accounting records; identifying valid business-to-business invoices, payments, credits, disputes, and customer contacts; and ensuring that your instructions are lawful and authorized. You retain control of write-offs, credits, settlements, payment plans outside an agreed written policy, legal decisions, customer policies, and the accuracy of the underlying books.

A signed client-specific agreement must expressly authorize Get Paid Utah before it calls or emails your customers. Get Paid Utah will use only the approved identity, contact information, channels, business hours, account list, and escalation rules. You will promptly tell us about payments, disputes, communication limits, attorney involvement, bankruptcy notices, or other facts that should pause or change follow-up. Customer payments must use your approved payment channel; Get Paid Utah does not receive or hold those funds.

Text messaging program

When a business contact or customer voluntarily opts in, Get Paid Utah may send recurring informational or transactional text messages about business invoice follow-up, account status, requested documentation, payment commitments or arrangements, and related customer-service communications. Text messaging consent is optional and is not a condition of purchasing or using Get Paid Utah services. Message frequency varies based on account activity. Message and data rates may apply.

Reply STOP to any Get Paid Utah text to opt out. Reply HELP for help. For additional assistance, contact robb@getpaidutah.com or 801‑921‑7879. Wireless carriers are not responsible for delayed or undelivered messages. Participation in the text messaging program is subject to our Privacy Policy. Consent records are maintained for messaging compliance and are not transferable to another sender.

7. QuickBooks and business data

QuickBooks Online remains the accounting source of truth. If you approve a QuickBooks connection or provide an export, you authorize us and our service providers to access and process the information reasonably needed for the agreed accounts receivable workflow. You are responsible for your QuickBooks account, permissions, and data accuracy. Our handling approach is described in the Data Practices page, and public-site information is covered by the Privacy Policy.

8. Third-party services

The service may depend on third-party products such as Stripe, QuickBooks Online, hosting, email, and communications providers. Their availability, security, and terms are controlled by those providers. We are not responsible for an outage or change outside our reasonable control, but we will take reasonable steps to restore or adapt the affected workflow.

9. No guarantee of recovery or timing

We do not guarantee that any invoice will be paid, that a specific amount will be recovered, or that payment will occur by an expected date. Results depend on factors outside our control, including invoice validity, service evidence, disputes, customer ability and willingness to pay, your response time, and the accuracy of information provided. Forecasts, priorities, and next-action recommendations are operating tools, not promises of collection.

10. Acceptable use and suspension

You may not use the service to submit unlawful, misleading, fraudulent, abusive, or unauthorized claims; harass any person; violate communication restrictions; access data you do not have a right to use; interfere with the service; or attempt to obtain another client’s information. We may pause or terminate access when reasonably necessary to address nonpayment, security risk, unlawful or abusive use, material breach, or risk to a customer or third party. When practical, we will provide notice and an opportunity to cure.

11. Confidentiality and security

Each party will use reasonable care to protect the other party’s nonpublic business information and will use it only for the service, legal compliance, security, or enforcement of these terms. No internet or cloud service can be guaranteed completely secure. Do not send passwords, verification codes, bank credentials, full payment-card details, or Social Security numbers through routine email, text, or the public website form.

12. Service availability and changes

We may improve, update, or replace service features as the product develops. We will not intentionally remove the core paid service during an active paid service period without a reasonable substitute or notice. Beta, preview, and sample-demo features may change and may not reflect every production capability.

13. Disclaimers and limitation of liability

To the extent permitted by law, the service is provided “as is” and “as available,” without warranties not expressly stated in these terms. Neither party will be liable to the other for indirect, incidental, special, punitive, or consequential damages, or for lost profits, revenue, data, or business opportunity arising from the service.

To the extent permitted by law, Get Paid Utah’s total liability arising from the service will not exceed the service fees the Client paid to Get Paid Utah during the three months before the event giving rise to the claim. These limitations do not apply where prohibited by law or to liability that cannot legally be limited.

14. Ending the agreement

Either party may end the service as described in the cancellation and suspension sections. Provisions that by their nature should continue—such as payment obligations already incurred, confidentiality, disclaimers, liability limits, and governing law—survive termination.

15. Governing law

Utah law governs these terms, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in a state or federal court with jurisdiction in Utah County, Utah, and each party consents to that venue.

16. Changes to these terms

We may update these terms to reflect service, legal, or operational changes. Material changes will apply prospectively after reasonable notice. Continued use after the effective date of updated terms constitutes acceptance, but a change will not retroactively increase a fee already due or reduce a right already accrued.